Privacy Policy

  1. Introduction
    At MY PET HAMSTER, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

By using our website, you consent to the data practices described in this policy.

  1. Information We Collect
    We collect the following types of personal information when you interact with our website:

a) Information You Provide
Name, email address, phone number
Shipping and billing addresses
Payment details (processed securely via third-party payment gateways)
Order history and customer support interactions
b) Information Automatically Collected
IP address and device information
Website usage data (via cookies and analytics tools)
Browser type and referring website

  1. How We Use Your Information
    We use your personal data for the following purposes:

To process and fulfill your orders
To provide customer support and respond to inquiries
To send order confirmations, shipping updates, and promotional offers (if opted-in)
To improve website functionality and user experience
To comply with legal and regulatory requirements

  1. Cookies & Tracking Technologies
    We use cookies and similar tracking technologies to enhance your browsing experience. These cookies help us:

Remember your preferences
Analyze website traffic and performance
Provide personalized content and marketing
You can adjust your browser settings to refuse cookies, but this may affect certain website features.

  1. Sharing of Information
    We do not sell or trade your personal information. However, we may share data with trusted third parties in the following cases:

Payment Processors – To securely process transactions
Courier Services – For order fulfillment and delivery
Legal Authorities – If required by law or to protect our rights

  1. Data Security
    We implement strict security measures to protect your personal data, including:

Secure Socket Layer (SSL) encryption
Restricted access to customer information
Regular monitoring for potential security threats
Despite these measures, no online transaction is 100% secure. Customers should take precautions, such as using strong passwords and not sharing sensitive information online.

  1. Your Rights & Choices
    You have the following rights regarding your personal data:

Access & Correction – Request access to your personal data and correct inaccuracies.
Opt-Out of Marketing – Unsubscribe from promotional emails anytime by clicking the “Unsubscribe” link.
Data Deletion – Request account deletion by contacting us.

  1. Third-Party Links
    Our website may contain links to external websites. We are not responsible for their privacy policies or content. Please review their policies before sharing your information.
  2. Changes to This Policy
    We may update this Privacy Policy occasionally. Any significant changes will be posted on this page, and we encourage you to review it periodically.
  3. Contact Us
    If you have any questions or concerns about our Privacy Policy, please contact us:

📍 MY PET HAMSTER
📍 Address: NO 5, JALAN CECAWI 6/1C, KOTA DAMANSARA, 47810, PETALING JAYA, SELANGOR
📧 Email: contact@petshopmy.com