Delivery / Fulfilment Policy

  1. Introduction
    Welcome to MY PET HAMSTER! We are committed to providing a seamless shopping experience and timely delivery of your pet supplies. This Delivery / Fulfilment Policy outlines the details of our shipping, processing times, and related matters.
  2. Order Processing
    Orders are processed within 1-2 business days after payment confirmation.
    Orders placed before 12:00 PM (MYT) on business days will be processed the same day. Orders placed after this time or on weekends/public holidays will be processed the next business day.
  3. Delivery Time & Shipping Methods
    We offer the following delivery options:

a) Standard Delivery (West Malaysia)
Estimated delivery: 2-5 business days
Shipping fee: Calculated at checkout
b) Standard Delivery (East Malaysia – Sabah & Sarawak)
Estimated delivery: 5-10 business days
Shipping fee: Calculated at checkout
c) Same-Day Delivery (Klang Valley only)
Available for orders placed before 12:00 PM
Orders placed after 12:00 PM will be delivered the next business day
Shipping fee: Based on location and will be shown at checkout
d) International Shipping
We currently do not offer international shipping.

  1. Delivery Partners
    We work with reliable courier services such as J&T Express, PosLaju, DHL, and Grab Express (for same-day delivery) to ensure timely deliveries.
  2. Order Tracking
    Once your order is shipped, you will receive a tracking number via email.
    You can track your shipment on our courier partner’s website.
  3. Delivery Issues & Delays
    If you experience delays beyond the estimated timeframe, please contact us at contact@petshopmy.com with your order details.
    We are not responsible for delays caused by courier service disruptions, weather conditions, or public holidays.
  4. Incorrect Address / Failed Delivery
    Please ensure your shipping address is accurate.
    If a delivery fails due to an incorrect address, additional reshipping charges may apply.
  5. Damaged or Missing Items
    If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with photos of the package and items.
    We will arrange for a replacement or refund based on the case.
  6. Contact Us
    If you have any questions regarding our delivery and fulfilment policy, please reach out to us at:

📍 MY PET HAMSTER
📍 Address: NO 5, JALAN CECAWI 6/1C, KOTA DAMANSARA, 47810, PETALING JAYA, SELANGOR
📧 Email: contact@petshopmy.com